By registering an account and placing any bet, you agree to these terms, the Privacy Policy, the Cookies Policy, any bonus terms, and sport-specific betting rules. If there is any conflict, sport-specific rules and promotional terms for bonuses prevail for the relevant event or offer.

Eligibility and registration

• You must be at least 18 years old and legally allowed to use remote betting services in your location.
• Identity and age must be verified before you can deposit or place bets, in line with UK law.
• Only one account is permitted per person. You must keep your login details secure and not allow third parties to use your account.
• If you are self-excluded, including through GAMSTOP in Great Britain, you must not attempt to open or use an account.

Changes to these terms

• Basswin may amend these terms to meet legal, regulatory or operational requirements.
• Material updates will be posted on the website. Continued use of the services after any update confirms your acceptance of the revised terms.

Proper use of the platform

• Use the services only for lawful betting on an event or market offered by us.
• Do not engage in fraud, chargebacks, collusion, misuse of bonuses, odds manipulation, arbitrage exploiting obvious errors, data scraping or use of automated tools or bots.
• Do not interfere with the website, app, security features, or other users’ access.

Content and intellectual property

• All site content, including data, markets, odds, graphics and software, is protected by intellectual property rights.
• You may read and use content for personal, non-commercial purposes only. Reproduction, distribution, or commercial use of our event data or odds is not allowed without written consent.

Liability and service availability

• Services are provided on an as-available basis. Interruptions may occur due to maintenance or factors outside our control.
• To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profits or data.
• Nothing limits liability for fraud, death or personal injury caused by negligence, or your statutory rights under the Consumer Rights Act 2015.
• Basswin may suspend, restrict, or close an account where required by legal, regulatory, security, responsible gambling or integrity considerations.

These general betting rules apply to all bets unless specific sport or market rules provide otherwise. Read the market description before placing a bet.

Who may place bets

• Only verified customers who are 18 or over and not self-excluded may place bets.
• You must have sufficient cleared funds in your account and be located in a jurisdiction where betting is allowed at the time of the transaction.

Bet acceptance and records

• A bet is accepted when it receives a unique reference and appears in your betting history. Pending or interrupted transactions are not confirmed bets.
• We may refuse, restrict, or limit any bet, or close betting on any market. Any suspected misuse of bonuses, market manipulation or breach of integrity may result in cancellation or restriction.

Odds, payouts and settlement

• Odds shown at the time of placement are the odds used for settlement, subject to palpable error.
• Winnings are calculated as stake multiplied by the accepted odds, subject to market rules and any applicable deductions or rounding.
• Settlement is based on the official result declared by the relevant governing body of the event. Later amendments do not normally affect settlement.
• Dead heats are settled by dividing the stake proportionally. Related contingencies are not permitted unless expressly offered.

Palpable error and suspensions

• If a manifest error occurs in odds, market, or event data, we may void the bet or settle it at the correct odds that should have been available at the time.
• In-play betting is subject to transmission delays and market suspensions. Cash Out, if offered, is not guaranteed and may be withdrawn or suspended at any time.

Limits and maximum payouts

• Minimum and maximum bet sizes and any maximum payout limits are displayed per market or event at the point of betting.
• We may set account-specific limits for risk management or legal reasons. Basswin may withhold, adjust or limit payouts where required by applicable rules.

Cancellations, voids and postponements

• Once placed, bets cannot be cancelled by you.
• If an event is postponed, abandoned or not completed, settlement follows the applicable sport rules. Where those rules require a void, the stake will be returned.
• If technical failure or a pricing feed error materially affects a market, we may void impacted bets.

These rules govern deposits, withdrawals and handling of account funds for UK customers.

Funding your account

• Accepted methods include debit cards, bank transfer and approved e-wallets. In Great Britain, credit card payments for gambling are not permitted.
• The payment method must be in your own name. We may refuse third-party payments and return funds to the source.
• Deposits are usually credited instantly, but delays can occur due to bank or provider checks.

Verification and security checks

• Age and identity must be verified before betting. We may request additional documents for anti-money laundering, affordability and source-of-funds checks.
• Where verification is not completed, deposits may be blocked, and withdrawals will not be processed.

Withdrawals

• Withdrawals are generally returned to the original funding method where possible.
• We aim to process approved withdrawals promptly. Bank or provider processing times vary by method.
• We may split or delay withdrawals to comply with legal, security or AML requirements.

Limits, fees and reversals

• Minimum and maximum transaction amounts are shown in the cashier. We do not charge fees for standard transactions, but your bank or payment provider may charge its own fees.
• Chargebacks or disputes may result in account restriction and recovery of associated costs.
• If a deposit is reversed, we may cancel related bets, remove bonuses and adjust your balance to correct errors.

Bonuses and promotional funds

• Bonus funds, free bets and associated winnings are subject to specific promotional terms, including wagering and expiry. Promotional balances may not be withdrawn until requirements are met.

Account currency and safeguarding

• Your account balance is maintained in the currency shown in your account. We safeguard customer funds in accordance with applicable regulation and disclose the level of protection on our site. Basswin may update that disclosure if requirements change.

We support safer betting and provide tools to help you manage your use of the services.

Control tools

• Deposit, loss and stake limits that you can set and adjust, subject to cooling-off periods.
• Time-outs and session reminders to help you track betting activity.
• Account history to review bets, bonuses and payments so you can read and understand your patterns.
• Self-exclusion options. In Great Britain, GAMSTOP self-exclusion applies to all participating operators.

Affordability and support

• We may conduct affordability and source-of-funds checks where risk indicators arise.
• Our teams can discuss safer gambling options and apply protections where appropriate.

Help and organisations

• BeGambleAware
• GamCare
• NHS National Gambling Support Network
• Gamban blocking software

If you are under 18, betting is not allowed. If you feel your gambling is no longer under control, use self-exclusion and seek professional support immediately.

We operate controls to meet legal obligations under the UK anti-money laundering regime, including the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations.

Customer due diligence

• Identity, age and address verification before betting.
• Risk-based checks, including politically exposed person and sanctions screening.
• Enhanced due diligence where higher risk is identified, which may include source-of-funds or source-of-wealth evidence.

Monitoring and detection

• Ongoing monitoring of transactions, payment patterns, bonuses use and account behaviour to detect suspicious activity.
• Temporary holds while we complete reviews. Where required, we submit suspicious activity reports to the UK authorities.

Restrictions and consequences

• We may refuse transactions, freeze balances, or suspend or close an account if AML or sanctions risks are identified.
• Tipping off is prohibited. We may not be able to provide details where a report has been made.
• Basswin may retain records as required by law and share information with regulators and law enforcement where legally permitted.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Data we collect

• Identification and contact data: name, date of birth, address, email and phone.
• Account and transactional data: deposits, withdrawals, bets, bonuses and account history.
• Verification data: KYC documents, affordability and source-of-funds evidence.
• Technical data: device identifiers, IP address, log data and location approximations.
• Marketing preferences and communications.

Why we use your data

• To provide and manage your account and betting services under our contract with you.
• To meet legal obligations for age verification, AML and responsible gambling.
• For security, fraud prevention, risk management and integrity of events and odds.
• For service improvement and, where you consent, marketing. You can withdraw consent at any time in your account settings.

Sharing and transfers

• We share data with payment providers, identity verification services, regulators, dispute resolution bodies and service suppliers under strict contractual safeguards.
• Where data is transferred outside the UK, appropriate safeguards are applied, such as standard contractual clauses.

Retention

• We keep data for the period needed to provide services and meet legal requirements, including AML record-keeping. Retention periods are set in our detailed policy on the site.

Your rights

• Access, rectification, erasure, restriction, portability and objection, subject to legal limits.
• You can object to direct marketing at any time.
• To exercise rights, use the contact options provided on the website. You may also complain to the Information Commissioner’s Office if you believe your rights have been infringed.

We maintain technical and organisational measures to protect your account, data and payments.

Protections we apply

• Transport layer encryption for data in transit and strong encryption for sensitive information at rest.
• Segregation of duties, access controls and audit logging.
• Continuous monitoring for fraud, unusual betting patterns and unauthorised access attempts.

Protections you control

• Strong, unique passwords and two-factor authentication where available.
• Keep devices updated and logged out on shared devices.
• Inform us promptly if you suspect unauthorised use of your account.

While we work to secure the services, no system is guaranteed to be error free. We investigate incidents and take steps to reduce risk and impact.