Use chat when you want a quick answer without leaving the website or app. Basswin live support is the fastest way to get help at any time.

• How to start chat:
  • On the website: select Help in the footer or tap the chat bubble in the bottom-right corner.
  • In the app: open Menu > Help & Support > Live chat.
• Best for: login issues, KYC document checks, deposit pending, bonus questions, bet settlement checks, quick game support.
• Hours and languages: 24/7 in English. Other languages may be available on request.
• Response time: first reply usually under 2 minutes.
• What to expect: an agent will confirm your account email, then review your case in the same window.
• Tips for faster replies:
  • Add your username, date of birth, and a brief summary in the first message.
  • Attach screenshots or error codes if you have them.
  • Keep one topic per chat to speed up handling.
  • Ask for your ticket ID to track progress.

Email is best for detailed questions, attachments, or when you need a written record. You can send documents securely and get a clear response.

• Where to email:
  • General support: [email protected]
  • Payments and withdrawals: [email protected]
  • Verification and KYC: [email protected]
  • Security and account review: [email protected]
  • Complaints and feedback: [email protected]
• Best for: KYC submissions, payment investigations, account reviews, responsible gambling requests, formal complaints.
• Response time: 2–12 hours for most cases. Complex reviews can take up to 24 hours.
• What to include:
  • Subject line: short and specific, for example, Deposit pending £50 on 12 Mar.
  • Body: username, registered email, phone number, and a brief timeline.
  • Evidence: screenshots, bank reference, bet ID, or transaction ID.
• Tips for faster handling:
  • Use one email thread per issue.
  • Attachments under 20 MB. If larger files are needed, ask for a secure upload link.
  • Keep your reply history in the thread so the agent sees context.

Call when timing matters or when you prefer to talk. The Basswin helpline number connects you to a trained agent.

• Numbers:
  • UK free number: 0808 196 7283
  • UK standard rate: 020 3808 8484
  • Outside the UK: +44 20 3808 8484
• Hours: 08:00–00:00 UK time, 7 days a week. For 24/7 help, use live chat.
• Best for: urgent login lockouts, time-sensitive bet queries, payment blocks, account security concerns.
• What to expect: a short identity check, a review of your account, and next steps explained on the call.
• Wait times: usually 1–5 minutes to connect. Many issues are resolved during the call.
• Tips for faster calls:
  • Have your username, registered email, date of birth, and postcode ready.
  • Call during off-peak times such as 09:00–11:00 or 19:00–21:00.
  • Use the callback option if offered and keep your phone nearby.

Prefer to message? Use approved channels for quick updates and simple questions. An agent will move you to chat or email if verification is needed.

• Platforms:
  • WhatsApp: +44 7441 430 987
  • Telegram: @BasswinHelp
  • Facebook Messenger: m.me/BasswinSupport
  • X (Twitter): @BasswinSupport
• Best for: short questions, follow-ups on an open ticket, service updates.
• Security note: do not post personal details publicly. Share account details only in a private chat after the agent confirms your ticket ID.
• Hours: 09:00–21:00 UK time, 7 days a week.
• Response time: usually 15–60 minutes.
• Tips for quicker help:
  • Include your ticket ID and username in the first message.
  • Keep messages concise.
  • If your issue involves payments or identity checks, switch to live chat or email when asked.

Get specialised help for errors, app issues, or payment failures. A technical agent will diagnose and guide you to a fix.

• How to reach technical support:
  • Live chat: choose Technical in the topic list.
  • Email: [email protected]
  • Phone: call the support number and select option 3.
• Issues handled: login errors, 2FA reset, game crashes or freezing, app not updating, geolocation checks in the UK, deposit declines, stuck withdrawals, slow loading.
• Hours: 24/7 via chat and email. Phone escalations 08:00–00:00.
• First response and resolution:
  • Chat first response in about 15 minutes during busy periods, sooner at other times.
  • Email replies in 2–4 hours for most cases. Fix times vary by issue; simple fixes in a few hours, complex cases can take up to 48 hours.
• Tips for faster fixes:
  • Send screenshots and any error codes.
  • Add device, OS, browser or app version, and network type.
  • Note the time of the issue, bet ID or transaction ID, and steps to reproduce.
  • If the problem follows one game, name the game and provider.
  • Keep the chat open while testing suggested steps.

Priority help is available for eligible VIP tiers. Expect faster queues and a dedicated point of contact.

• How to access:
  • VIP chat: open Help & Support > VIP in the app or website account area.
  • VIP email: [email protected]
  • Priority phone line: 0800 048 5999
• Who qualifies: invited tiers shown in your account. Eligibility depends on account standing and responsible play checks.
• Best for: high-value withdrawals, account reviews, payment scheduling, travel or event-related account access support.
• Hours: priority chat and email 24/7. Priority phone 08:00–00:00 UK time.
• Response time: chat usually under 60 seconds. Email 1–4 hours. Phone 1–2 minutes to connect.
• Tips to get the most from priority support:
  • Keep contact details up to date in My Account.
  • Use one active channel per case for faster handling.
  • Ask for a case summary by email after each interaction.
  • Complete KYC and any enhanced checks promptly to avoid delays.