Our Commitment to Safer Play
Basswin promotes safer gambling for all UK players. Gambling should be entertainment, not a way to make money. You can use control tools such as deposit limits, time-outs, reality checks, and self-exclusion through GAMSTOP. Your choices are respected under our responsible gambling policy and your data is protected. If play stops being enjoyable, support is available.
Core Principles and Player Controls
Gambling always carries the risk of financial loss. Staying in control keeps betting enjoyable and safe.
On Basswin, you can set limits and use tools that support responsible play.
- Set personal deposit limits before you start playing.
- Add loss and wagering limits to protect your budget.
- Turn on session reminders and time-outs to manage your time.
- Review your account history and net deposits regularly.
- Keep gambling funds separate from rent, bills, and savings.
- Credit cards are not permitted for UK gambling under regulation.
- You must be 18 or over to gamble in the United Kingdom.
- Consider device blocking software if you need extra control.
Warning Signs of Gambling Harm
Problem gambling is a serious condition that needs attention. Warning signs can develop gradually.
- Spending more than you can afford or borrowing to gamble.
- Chasing losses after a losing session.
- Hiding betting activity or lying about time and money spent.
- Neglecting work, study, or family responsibilities.
- Feeling anxious, low, or irritable when not playing.
- Gambling to escape stress, debt, or difficult emotions.
- Losing track of time and playing longer than planned.
- Repeated attempts to cut back without success.
- Using money set aside for bills or essentials.
- Selling belongings or taking risks that harm relationships or finances.
Practical Steps to Regain Control
You can take practical steps to reduce harm and protect your wellbeing. These tips support responsible play.
- Set or lower your deposit and spend limits.
- Enable reality checks and session reminders.
- Take a time-out for at least 24 hours to reset.
- Self-exclude on Basswin and register with GAMSTOP for broader online blocking.
- Install blocking software such as Gamban on all devices.
- Ask your bank to activate a gambling block on your cards and apps.
- Turn off marketing communications in account settings.
- Avoid chasing losses; set a stop-loss and a time limit before you start.
- Share your plan with someone you trust and keep a log of sessions.
- Seek confidential advice early from GamCare or the NHS.
Independent UK Support Services
Free, confidential help is available across the United Kingdom. These services offer advice, treatment, and ongoing support.
- National Gambling Helpline (GamCare): 0808 8020 133 and live chat, 24/7 – https://www.gamcare.org.uk
- GambleAware: information, self-help resources, and service finder – https://www.begambleaware.org/
- NHS: guidance and referral to specialist clinics – https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
- GAMSTOP: free online self-exclusion for UK-licensed sites – https://www.gamstop.co.uk/
- Gamban: device-level blocking software – https://www.gamban.com/
- Gordon Moody: residential and online treatment – https://gordonmoody.org.uk/
- Gamblers Anonymous UK: peer support meetings – https://www.gamblersanonymous.org.uk/
- National Debtline: free debt advice – https://www.nationaldebtline.org/
Speak to Our Support Team
If you are concerned about gambling or addiction, you can contact Basswin support for confidential assistance. Our team can guide you through limits, time-outs, and self-exclusion.
- Live chat: available 24/7 in your account.
- Email: [email protected]
- Safer gambling requests: account settings, Safer Gambling section.
- Marketing opt-out: change preferences in My Account.
- Data and account closure requests: submit through live chat or email.
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