Your UK Basswin contacts at a glance
You can reach our team by email, live chat, phone, messengers, and our official social pages. We help users in the United Kingdom in English, around the clock in chat. Average replies are under 2 minutes in chat and under 24 hours by e-mail; the UK Basswin number is shown in your account and in the site footer.
UK support contact options and response times
You might contact us for account help, payments, game issues, or corporate matters such as partnerships, media, marketing, legal or investor queries.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Log in and open live chat via the Help icon at the bottom-right of any page. Available 24/7. Typical reply 1–2 minutes. | Urgent account issues, deposits and withdrawals, game errors, verification status, technical support on the platform. |
| Email support | Use the official Basswin email address shown in your account under Help & Support. You can also use the on-site contact form if you prefer email follow-up. | Document checks, account verification, responsible gaming, compliance, detailed questions that need attachments or longer explanations. |
| Phone support (UK) | Call the official Basswin contact number shown in your account profile and in the site footer. UK hours 09:00–18:00, Mon to Fri. | Urgent security concerns, account locks, payment holds, time-sensitive matters where a call helps. |
| Messengers (WhatsApp, Telegram) | Start from verified in-app links in Help & Support to open the correct channel. We do not publish phone IDs to prevent phishing. Typical reply within 15 minutes during UK time. | Quick updates, short follow-ups on open tickets, simple questions that do not need documents. |
| Social networks | Send a message to our verified pages linked in the site footer. Do not share personal data. Replies in 2–4 hours during UK daytime. | General questions, site status, promotions info, platform news, how to find an on-site help page. |
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